Payment Reissues

Non-receipt of a direct payment to your bank or building society

A recent Dividend Confirmation/Tax Voucher you have received may indicate that your dividend payment(s) is/are being paid to an old bank/building society account.

If your new account is with the same bank or building society, they will usually forward the payment to your new account.

If this does not happen, the bank or building society will return the money to us.

If you have not registered your new account details with us, we will send you a cheque for the returned amount. We aim to do this as soon as possible, after the dividend is paid. In some cases this could take up to 10 days.

If you have registered new account details with us, prior to the payment being returned, we will reissue the payment direct to your new bank account.


Queries relating to a payment sent direct to your bank account

We recommend that you contact us if it has been longer than 10 days since the dividend payment should have been paid to your bank/building society.

Before contacting us, please ask your bank/building society to confirm whether or not they have returned the payment to us. If they can confirm that they have, please provide us with the following information that your bank/building society should be able to give you:

• Details of how the dividend payment was returned to us;


• When the dividend payment was returned to us;


• Any reference number that they may quote for this return of payment.



Dividend Confirmations/Tax Vouchers (paper)

Most larger companies issue each shareholder a Annual Dividend Confirmation (ADC) per shareholding, annually. This is instead of postal notification of each dividend payment at the time they are paid. It is sent to you on behalf of the company and shows the dividends paid to you during that tax year. Consolidated Tax Vouchers would have been sent to you for payments prior to 6 April 2016 and shows the amount of tax credit paid on each dividend during that tax year.

You should keep this document as HM Revenue & Customs may ask you for the information.


Replacement Dividend Confirmations/Tax Vouchers (paper)

If needed, we can issue a replacement Dividend Confirmation (or Tax Voucher for payments prior to 6 April 2016). A fee is usually charged for replacements. Standard fees are as follows: £15.00 for each duplicate Dividend Confirmation/Tax Voucher (lists 1 dividend payment); £3.00 for each additional dividend payment detail.

Please note: Fees may vary per company and are subject to change.

* When requesting a replacement Dividend Confirmation/Tax Voucher, please specify the date-range that you would like it to cover.
* Any required fees will be detailed in our response to your request.


How to contact us

Online

Click here to send us an email. Please, however, be careful with the information that you provide to us via the internet. If you wish to check any bank/building society details that we hold, it may be safer to only present the last four digits of the account number.

We will deal with your request within 5 business days of receipt.

Phone

Please call our Shareholder Helpline on:

0371 384 2030

(Overseas holders need to ring: +44 121 415 7047).

If calling by Textel/ Minicom, please call: 0371 384 2255.
Lines are open Monday to Friday, 8.30am to 5.30pm; excluding UK Bank Holidays.


Post

Whether you are writing to request information regarding a Dividend Confirmation/Tax Voucher, or writing to get a replacement Dividend Confirmation/Tax Voucher or Dividend Payment, please ensure that you:

1. State the name of the company for which you are a shareholder.
2. State your Shareholder Reference – this can be found on your share certificate or on any previous correspondence we have sent you.  
3. Write your name and address exactly as it is recorded on the Register of Shareholders; as identified by the name and address on any of our recent correspondence to you.

Please send you written request to us at the following address:
Equiniti
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
UK

We will deal with your request within 5 business days of receipt

If you elect to receive your dividends in the form of shares, you will be sent either a Notional Dividend Confirmation (SCRIP) or a Share Purchase Statement (DRIP) with each dividend issue. These are 'Paper' Dividend Confirmations. We can issue replacements for these documents (or Notional Tax Vouchers/Share Purchase Statements for dividend reinvestments prior to 6 April 2016.)

Please note: a fee is usually charged. Standard fees are as follows: £15.00 for each duplicate document (lists 1 dividend re-investment); £3.00 for each additional dividend re-investment detail.

Electronic Dividend Confirmations (e-DCs) contain the same information as paper Dividend Confirmations. Shareholders will receive an e-DC if they elect the 'e-mail' preference in Your Portfolio on the Shareview site.

Electronic Dividend Confirmations allow shareholders to view their Dividend Confirmation details online via Your Portfolio, on Shareview, and to print from screen.  A print out of the e-DC on Shareview will be accepted by HM Revenue & Customs in the same way as a paper Dividend Confirmation. If you opt for an e-DC, you will no longer receive a paper version of the Dividend Confirmation for those companies who offer the service. Instead, you will receive an email advising you to collect your e-DC from Your Portfolio on the Shareview site.

If not all of your dividends are being displayed in Shareview, there may be a reason for this such as:

• The dividend was made at a time when Equiniti was not the registrar for the company; so we may not hold this historical information.


• Twelve dividends are already displayed for the account; this is the maximum number we can display.


• The payment will not be displayed if it was made more than 3 years ago; the information on a payment has been removed from the main register.


• If you take part in a SCRIP scheme, the whole payment, or that portion which you have elected to buy more shares with, will not be displayed.

To view your dividends, you can login to Your Portfolio or, click here if you are not already registered.