Manage My Dividend payments

If you are a shareholder who has a UK bank/building society account, you can arrange to have dividends paid direct via a bank/building society mandate.

How to arrange direct dividend payments

If you are a shareholder who has a UK bank/building society account, you can arrange to have dividends paid direct via a bank/building society mandate.

Existing dividend mandate details can be amended; to have dividends paid to a different bank/building society account. Dividend mandate details can also be de-selected if you'd prefer to receive payments by cheque.

Please note:

In most cases, we are unable to set mandated dividend payments to anyone other than the shareholder themselves. There are only a few exceptional circumstances when we will be able to do this; such as when the shareholder is deceased, where there is a Court Protection Order, or when another type of Order is in place.

Fees

For a dividend payment made to a UK bank or building society account, no fee is chargeable. A fee is deducted for any payment to an overseas account. Please read below for further information.

How to...

Change the mandate for a holding

If you need to update your bank mandate options, please use one of the following methods to inform us of the change.

ONLINE CALL US POST

If you already have a Shareview Portfolio, you can log in to change your address online.

If you don't have a Shareview Portfolio, you will need to let us know the change by phone or by post.

+44 (0) 371 384 2030

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Download and complete a Change of Mandate form.

Please ensure you follow the instructions on the form carefully and then post this to:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

If you are unable to download, print and complete the form, we can accept a written instruction.

Please ensure that the following information is included:

Signature(s) of all named shareholder(s)/ legal representative(s);

Full Bank Account Number, Sort Code and Reference Number (if applicable and to a maximum of 18 characters);

Name and address of shareholder(s);

Name of the company in which the shares are held;

Ideally one shareholding per form or a summary of shareholdings (and details of each) in an accompanying letter;

Shareholder Reference for each shareholding (this can be found on your share certificate or on any previous correspondence we have sent you).

Please note:

Most banks use a BACS payment system; the system we use for direct payment. Some banks do not offer this service. When this is the case your mandate instruction will be rejected.

The provision of bank / building society mandate details will not replace any existing DRIP / SCRIP details currently applied to your shareholding.

We will process your mandate request within 5 business days from receipt of your form.

Change the mandate for a corporate holding

For security purposes, all mandate requests relating to corporate holdings need to be sent by post.

Please download your respective Mandate Form using the following links.

Corporate Mandate Form
Banco Santander Corporate Mandate Form
Shell Crest Mandate Form

Please ensure you follow the instructions on the form carefully and then post this to:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

If you are unable to download, print or complete the form, we will accept a written instruction on company-headed paper. Please ensure that the following information is included:

Signature of an authorised corporate signatory; stating the capacity in which they sign (such as: Director, Secretary or authorised signatory);

Full Bank Account Number, Sort Code and Reference Number (if applicable and to a maximum of 18 characters);

Name and address of corporate shareholder;

Name of the company(ies) and Shareholder Reference(s) in which the shares are held (this can be found on the share certificate, share statement or on any previous correspondence we have sent you).

Please note:

Most banks use a BACS payment system; the system we use for direct payment. Some banks do not offer this service. When this is the case your mandate instruction will be rejected.

The provision of bank / building society mandate details will not replace any existing DRIP / SCRIP details currently applied to your shareholding.

We will process your mandate request within 5 business days from receipt of your form.

Change the mandate for an overseas shareholder

Check our Overseas payment service to arrange dividend payments to your overseas bank account.

For security purposes, requests to set up/amend mandates to overseas accounts need to be made by post and include a completed overseas mandate form.

Please ensure you follow the instructions on the form carefully and then post this to:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

We also provide a full list of countries where this service is applicable.

Please note the following:

A small fee is deducted prior to the funds being credited to your overseas account and is detailed on the Overseas Mandate form/ guidance notes.

Shareholders with bank/building society accounts registered in the Republic of Ireland are required to complete an overseas mandate form.

Shareholders with bank/building society accounts registered in Northern Ireland should use the standard UK process detailed above.

Change the mandate for an overseas bank account (Shell plc, Mondi plc and Vodafone plc only)

If you hold shares in Shell plc you can arrange for direct payment in Euro, USD or GBP to an overseas bank account. If you hold shares in Vodafone plc you can arrange for direct payment in Euro or GBP to an overseas bank account. If you hold shares in Mondi plc you can arrange for direct payment in Euro only to an overseas bank account. To do this you will need to complete a Currency Election Form.

CREST Holders

If you hold Shell plc Shares in CREST then please download and complete the CREST mandate form.

Please note:

Joint shareholders are unable to register mandates over the phone. A mandate form must be completed and signed by all holders.

ONLINE CALL US POST

If you already have a Shareview Portfolio, you can log in to add/change your overseas bank account for your Shell shares online.

As long as your shareholding meets certain criteria, the change will take place straightaway.

If you don't have a Shareview Portfolio, you will need make the request by phone or by post.

Shell plc
+44 (0) 800 169 1679

Vodafone plc
+44 (0) 371 384 2532

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Download and complete a Currency Election Form.

Please ensure that the following information is included:

Signature(s) of all named shareholder(s)/ legal representative(s);

Complete ONE of the currency sections ONLY;

Full Bank Account details;

Name and address of shareholder(s);

Shareholder Reference (this can be found on your share certificate or on any previous correspondence we have sent you).

Please ensure you follow the instructions on the form carefully and then post this to:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

Please note:

The provision of bank / building society mandate details will not replace any existing DRIP / SCRIP details currently applied to your shareholding.

You should receive a response to an enquiry regarding direct dividend payments, or receive a requested mandate form, within 5 business days. Bank account details, provided on submitted mandate forms, will be applied to the shareholding details ahead of the next dividend date.

Legal representatives' request to amend a dividend bank mandate

If you are registered with us as a legal representative or Power of Attorney, you may send us a written request to amend a dividend bank/building society mandate. It may be easier for you to complete a Change of Mandate form.

Please send your written request to:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

Cancel the mandate

ONLINE CALL US POST

Dividend mandates can be cancelled at any time by using our online form.

+44 (0) 371 384 2030

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When you call, please quote the Shareholder Reference; this can be found on the share certificate/statement or on any previous correspondence we have sent you.

A written request to cancel a mandate must include:

Signature(s) of all named shareholder(s)/ legal representative(s);

Name and address of shareholder(s);

Name of the company in which the shares are held;

Shareholder Reference for each shareholding (this can be found on your share certificate or on any previous correspondence we have sent you).

Please send the request to us at the following address:

EQUINITI
Aspect House
Spencer Road
Lancing
BN99 6DA
UK

Please note:

Joint Shareholders are unable to cancel their mandates over the phone or by email. Written instruction must be sent directly to us and must be signed by all shareholders registered on the holding.

My Dividends:

Re-investment options

Dividend payments

Request payment re-issue